Privacy Policy

Introduction

Lehar.ai ("Lehar", "we", "our", or "us") provides AI-powered conversational workflow automation services that enable organizations to automate communication, engagement, coordination, scheduling, support, and operational processes across voice, messaging, web, and other digital channels.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect information when individuals and organizations access or use our website, applications, products, services, APIs, communication channels, integrations, and related technologies (collectively, the "Services").

By accessing or using the Services, you acknowledge and agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how our Services are used, we may collect the following categories of information.

Information Provided by Customers

Our customers may provide information including:

• Names
• Email addresses
• Phone numbers
• Company information
• User records
• Workflow configurations
• Uploaded files and documents
• Communication content
• Scheduling information
• Operational data
• Billing and account information

Information Collected During Interactions

When individuals interact with our Services through voice calls, messaging channels, web interfaces, email, or other communication methods, we may collect:

• Contact information
• Communication history
• Conversation transcripts
• Audio recordings
• Scheduling preferences
• Responses and inputs
• Interaction metadata
• Information voluntarily shared during interactions

Technical Information

We may automatically collect:

• IP addresses
• Browser information
• Device information
• Operating system information
• Log files
• Usage analytics
• Performance metrics
• Cookies and similar technologies

How We Use Information

We may use information to:

• Provide, operate, and maintain the Services
• Facilitate automated communications and workflows
• Execute customer-configured processes
• Improve platform functionality and performance
• Enhance AI accuracy and reliability
• Monitor service quality
• Provide customer support
• Detect, prevent, and investigate fraud or security incidents
• Comply with legal and regulatory obligations
• Develop new features and capabilities

AI-Assisted Processing

Lehar.ai utilizes artificial intelligence, machine learning, speech technologies, large language models, automation systems, and related technologies to facilitate conversations, generate responses, execute workflows, analyze interactions, and improve service performance.

Interactions conducted through the Services may be processed in whole or in part by automated systems.

AI-assisted functionality may include:

• Voice conversations
• Messaging interactions
• Workflow automation
• Intent detection
• Scheduling and coordination
• Response generation
• Summarization
• Information extraction
• Analytics and reporting

While we continuously improve system performance, AI-generated outputs may occasionally contain inaccuracies, omissions, or unintended responses. Customers remain responsible for reviewing outputs where appropriate and for business decisions made based on such outputs.

Information Sharing

We do not sell personal information.

We may share information with:

• Customers using our Services
• Authorized service providers
• Cloud infrastructure providers
• Communication and messaging providers
• Analytics and monitoring providers
• Technology partners and subprocessors
• Professional advisors
• Regulatory, governmental, or law enforcement authorities where required by law

We share information only to the extent reasonably necessary to provide Services, operate our business, maintain security, comply with legal obligations, or protect our rights.

Data Retention

We retain information only for as long as necessary to:

• Provide the Services
• Fulfill contractual obligations
• Support operational requirements
• Improve platform performance
• Resolve disputes
• Enforce agreements
• Comply with applicable legal, regulatory, or tax obligations

When information is no longer required, we may delete, anonymize, aggregate, or otherwise de-identify it.

Data Security

We maintain commercially reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, use, disclosure, alteration, or destruction.

Such measures may include:

• Access controls
• Authentication mechanisms
• Encryption where appropriate
• Infrastructure monitoring
• Audit logging
• Backup and recovery processes
• Vendor security assessments

However, no method of transmission, storage, or processing can guarantee absolute security. Users acknowledge that all internet-based services involve inherent risks.

International Data Processing

Information may be processed, stored, or transferred in jurisdictions where Lehar.ai, its service providers, partners, or infrastructure providers operate.

Where required, we implement appropriate safeguards designed to protect information during such transfers.

Third-Party Services

Our Services may integrate with third-party platforms, software systems, APIs, communication providers, analytics tools, infrastructure providers, and external applications.

Lehar.ai is not responsible for the privacy practices or content of third-party services. Users should review the privacy policies of such providers independently.

Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to:

• Improve user experience
• Remember preferences
• Analyze website traffic
• Monitor platform performance
• Enhance security

Users may modify browser settings to manage cookies; however, certain features may not function properly if cookies are disabled.

Your Rights

Subject to applicable laws, individuals may have rights to:

• Access personal information
• Correct inaccurate information
• Request deletion of information
• Restrict or object to processing
• Withdraw consent where applicable
• Request information about how data is processed

Requests may be submitted using the contact information below.

Children's Privacy

The Services are not directed toward individuals under the age of 18.

We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our Services, legal obligations, operational practices, or technology.

Updated versions will be posted on our website with a revised "Last Updated" date.

Continued use of the Services following updates constitutes acceptance of the revised Privacy Policy.

Privacy & Grievance Support

Lehar.ai is committed to handling personal information responsibly and addressing privacy-related concerns with transparency, fairness, and diligence.

If you have any questions regarding this Privacy Policy, wish to exercise your privacy rights, or would like to raise a concern about how information is collected, used, or processed through our Services, please reach out to us using the contact details below.

We aim to acknowledge all privacy-related requests and grievances within two (2) working days and strive to provide a resolution or substantive update within fourteen (14) working days, depending on the nature and complexity of the matter.

Contact Details

Shailendra Singh
Chief Product Officer
Lehar.ai
Email: legal@lehar.ai

We value your trust and will make reasonable efforts to address all concerns promptly and professionally.

Contact Information

For privacy-related inquiries, requests, or concerns, please contact:

Email: privacy@lehar.ai

Website: https://lehar.ai